Developed AI-powered agents that improved troubleshooting speed and diagnostic accuracy, enabling the team to reduce repeated issues through systematic knowledge capture.
Led a Research Interest Group to design and implement a Desktop Sharing system, optimizing performance and efficiency to enhance the computer laboratory learning experience.
Recognized for designing and implementing a High Availability Galera Database Cluster that strengthened the organization's backend infrastructure and improved system resilience.
Awarded as the top-performing assistant among 20 candidates for outstanding contributions, reliability, and excellence in supporting laboratory operations.
